Toolwire Support

General 4

• How do I to create a Support Ticket?
• What Operating Systems and Browsers are Supported?
• Why am I getting a Cookies error or session expired message?
• How do I take a screenshot or make a screen capture?

Desktops 12

• Why can I not type or use the spacebar within my lab?
• Why does the screen freeze when I type the password within the lab?
• Why am I getting a resources unavailble error?
• Can I save or export my working files?
• Can I take a break and come back to the lab later?

View all 12

Instructor Led Training 2

• I can't connect to my lab!
• Why am I getting SSL Error 61?

Codes 4

• Do I have a Toolwire code?
• Why am I having an issue redeeming code (Invalid Code).
• What is the difference between an access code and a voucher code?
• Where do I purchase a code for Toolwire?

Rewards 3

• What are Rewards?
• Where can I see my Rewards progress?
• How do I redeem my Rewards?

Games 1

• Toolwire Game launches and then immediately closes

TILE 6

• How do I Update my User Name?
• How do I know when my course or learning program is complete?
• How do I complete a Tile?
• What is a "Fast Forward"? How do I earn one?
• What is the battery icon for?

View all 6

GameScapes 4

• When playing the Game, why are some of the options greyed out or not available to select?
• What if I need to take a break or close the Gamescape before I finish it?
• How can I resave my assessment?
• Why am I having issues launching GameScape?