Toolwire Support

Getting Started 0

General 4

• How do I to create a Support Ticket?
• What Operating Systems and Browsers are Supported?
• Why am I getting a Cookies error or session expired message?
• How do I take a screenshot or make a screen capture?

Spaces Learning 0

Desktops 12

• Why can I not type or use the spacebar within my lab?
• Why does the screen freeze when I type the password within the lab?
• Why am I getting a resources unavailble error?
• Can I save or export my working files?
• Can I take a break and come back to the lab later?

View all 12

Instructor Led Training 2

• I can't connect to my lab!
• Why am I getting SSL Error 61?

Codes 4

• Do I have a Toolwire code?
• Why am I having an issue redeeming code (Invalid Code).
• What is the difference between an access code and a voucher code?
• Where do I purchase a code for Toolwire?

Rewards 3

• What are Rewards?
• Where can I see my Rewards progress?
• How do I redeem my Rewards?

Games 1

• Toolwire Game launches and then immediately closes

TILE 6

• How do I Update my User Name?
• How do I know when my course or learning program is complete?
• How do I complete a Tile?
• What is a "Fast Forward"? How do I earn one?
• What is the battery icon for?

View all 6

GameScapes 4

• When playing the Game, why are some of the options greyed out or not available to select?
• What if I need to take a break or close the Gamescape before I finish it?
• How can I resave my assessment?
• Why am I having issues launching GameScape?

User Management 1

• Enroll Your Learners

AI Curation 1

• Add and Manage AI Curations

Activities & Assessments 5

• Add a Video Activity
• How to Add a Q&A Video Activity
• How to Add an Individual Project Video Activity
• How to Add an Interactive Video Activity
• Add a Virtual Lab Assessment

Emails & Messaging 1

• Set Up Course Messages

Content Management 1

• Upload Content to Spaces Learning

My Learning 9

• How Do I Use Spaces Learning?
• What is Spaces Learning?
• Log In to Spaces Learning
• Access a Course or Class
• Ask Questions/Get Help

View all 9

Journey 4

• Access Skills (Lessons)
• Access Learning Resources and Activities
• Take Quizzes
• Track Your Progress

Stream 2

• Access and Use the Stream
• Participate in a Live Session/Virtual Classroom

Group Spaces 2

• Access and Use a Group Space
• Create a Group Space

Admin 14

• Spaces Learning Image Library (Admin)
• How do I create a course in Spaces Learning?
• Course Setup: Create Course Structure
• Course Setup: Add Course Content
• Course Setup: Add a Virtual Lab

View all 14

Instructor 6

• Facilitate the Stream (Instructor)
• Facilitate a Group Space (Instructor)
• Teaching a Live Session (Instructor)
• Score Activities (Instructor)
• Add a Virtual Classroom/Office Hours

View all 6

Main 2

• Monitor Learner Progress
• Check Learner Progress

Activity 0

Results 1

• Monitor Scores and Grades

Other 2

• Export a Report
• Export and Import Grades