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Frequently Asked Questions (FAQs)
How do I to create a Support Ticket?
What Operating Systems and Browsers are Supported?
Why am I getting a Cookies error or session expired message?
How do I take a screenshot or make a screen capture?
Do I have a Toolwire code?
Why am I having an issue redeeming code (Invalid Code).
What is the difference between an access code and a voucher code?
Where do I purchase a code for Toolwire?
How do I Update my User Name?
How do I know when my course or learning program is complete?
How do I complete a Tile?
What is a "Fast Forward"? How do I earn one?
What is the battery icon for?
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Why can I not type or use the spacebar within my lab?
Why does the screen freeze when I type the password within the lab?
Why am I getting a resources unavailble error?
Can I save or export my working files?
Can I take a break and come back to the lab later?
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Instructor Led Training
I can't connect to my lab!
Why am I getting SSL Error 61?
When playing the Game, why are some of the options greyed out or not available to select?
What if I need to take a break or close the Gamescape before I finish it?
How can I resave my assessment?
Why am I having issues launching GameScape?
Toolwire Game launches and then immediately closes
What are Rewards?
Where can I see my Rewards progress?
How do I redeem my Rewards?