How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
Frequently Asked Questions (FAQs)
How do I to create a Support Ticket?
What Operating Systems and Browsers are Supported?
Why am I getting a Cookies error or session expired message?
How do I take a screenshot or make a screen capture?
Do I have a Toolwire code?
Why am I having an issue redeeming code (Invalid Code).
What is the difference between an access code and a voucher code?
Where do I purchase a code for Toolwire?
How do I Update my User Name?
How do I know when my course or learning program is complete?
How do I complete a Tile?
What is a "Fast Forward"? How do I earn one?
What is the battery icon for?
See all 6 articles
Why can I not type or use the spacebar within my lab?
Why does the screen freeze when I type the password within the lab?
Why am I getting a resources unavailble error?
Can I save or export my working files?
Can I take a break and come back to the lab later?
See all 12 articles
Instructor Led Training
I can't connect to my lab!
Why am I getting SSL Error 61?
When playing the Game, why are some of the options greyed out or not available to select?
What if I need to take a break or close the Gamescape before I finish it?
How can I resave my assessment?
Why am I having issues launching GameScape?
Toolwire Game launches and then immediately closes
What are Rewards?
Where can I see my Rewards progress?
How do I redeem my Rewards?
Building a Course
How do I build a course in TILE Composer?
Create a Course
Create a Lesson/Skill
Add a Resource
Upload Offline Resources
See all 15 articles
Add a Knowledge Check/Quiz
Add Questions to a Quiz
Map Quiz to a Resource
Add a Video-based Assessment
Add a Virtual Lab Assessment
Testing a Course
Test a Resource
Test an Activity
Test an Assessment
Managing a Class
Set Up a Class or Cohort
Enroll Your Learners
Set Up Course Messages
Present a Live Class or Hold Office Hours
Virtual Classroom Features
See all 9 articles
Grading and Analytics
Monitor Learner Progress
Monitor Scores and Grades
Export a Report
Export and Import Grades
TILE Learning Portal
Learning With Tile
Managing Your Profile