Toolwire Support

Getting Started 0

General 4

• How do I to create a Support Ticket?
• What Operating Systems and Browsers are Supported?
• Why am I getting a Cookies error or session expired message?
• How do I take a screenshot or make a screen capture?

Codes 4

• Do I have a Toolwire code?
• Why am I having an issue redeeming code (Invalid Code).
• What is the difference between an access code and a voucher code?
• Where do I purchase a code for Toolwire?

TILE 6

• How do I Update my User Name?
• How do I know when my course or learning program is complete?
• How do I complete a Tile?
• What is a "Fast Forward"? How do I earn one?
• What is the battery icon for?

See all 6 articles

Desktops 12

• Why can I not type or use the spacebar within my lab?
• Why does the screen freeze when I type the password within the lab?
• Why am I getting a resources unavailble error?
• Can I save or export my working files?
• Can I take a break and come back to the lab later?

See all 12 articles

Instructor Led Training 2

• I can't connect to my lab!
• Why am I getting SSL Error 61?

GameScapes 4

• When playing the Game, why are some of the options greyed out or not available to select?
• What if I need to take a break or close the Gamescape before I finish it?
• How can I resave my assessment?
• Why am I having issues launching GameScape?

Games 1

• Toolwire Game launches and then immediately closes

Rewards 3

• What are Rewards?
• Where can I see my Rewards progress?
• How do I redeem my Rewards?

Building a Course 15

• How do I build a course in TILE Composer?
• Create a Course
• Create a Lesson/Skill
• Add a Resource
• Upload Offline Resources

See all 15 articles

Adding Assessment 5

• Add a Knowledge Check/Quiz
• Add Questions to a Quiz
• Map Quiz to a Resource
• Add a Video-based Assessment
• Add a Virtual Lab Assessment

Testing a Course 3

• Test a Resource
• Test an Activity
• Test an Assessment

Managing a Class 9

• Set Up a Class or Cohort
• Enroll Your Learners
• Set Up Course Messages
• Present a Live Class or Hold Office Hours
• Virtual Classroom Features

See all 9 articles

Grading and Analytics 4

• Monitor Learner Progress
• Monitor Scores and Grades
• Export a Report
• Export and Import Grades

Learning With Tile 1

• Coming soon...

Managing Your Profile 0